Frequently Asked Questions

We follow industry best practices for grass height based on your specific grass type and the season. For most North Texas lawns, we maintain a height of 2.5-3.5 inches during the growing season, which promotes deeper root growth and helps your lawn withstand drought conditions. During cooler months, we may adjust the height slightly. We're always happy to accommodate your preferences for a specific cutting height.

No, you don't need to be home when we service your property. Many of our clients are at work during their scheduled service time. As long as we have access to your yard (unlocked gate or a provided gate code), we can complete the service while you're away. We'll leave a service summary at your door or send it electronically if you prefer.

Our pricing is based on several factors including the size of your property, terrain complexity, obstacles (trees, flower beds, etc.), service frequency, and specific services requested. We provide detailed, itemized quotes after a thorough assessment of your property to ensure transparent pricing with no hidden costs.

Our standard mowing service includes mowing with bagging of clippings, line trimming around obstacles and fence lines, edging of all sidewalks and driveways, and blowing off all hard surfaces to leave your property looking pristine. Additional services like weed pulling, bush trimming, and fertilization can be added to your service plan.

While we take extreme care to avoid any damage, accidents can occasionally happen. If any damage occurs during our service, we will promptly notify you and take full responsibility for repairs or replacement. We carry comprehensive insurance coverage for this purpose and will work diligently to resolve any issues to your complete satisfaction.

We typically bill on a monthly basis for recurring services. For one-time projects, we require a deposit before starting work with the balance due upon completion. We accept multiple payment methods including credit/debit cards, checks, and electronic payments through our secure payment portal. We can also set up automatic billing for your convenience.

Our property maintenance services include comprehensive care for your entire landscape. This includes regular mowing, edging, and trimming, seasonal fertilization, weed control, flower bed maintenance, shrub pruning, mulch refreshing, leaf removal, and general cleanup. We offer customizable maintenance packages to meet your specific needs and budget.

For optimal results in North Texas, we recommend 4-5 fertilizer applications throughout the year. This typically includes early spring, late spring, summer, early fall, and late fall applications. Each application is timed to address specific seasonal needs and uses appropriate formulations for the time of year. Our maintenance packages include properly scheduled fertilization.

We ask that pet waste be removed before our scheduled service. While our crews will move small items as needed to complete the service, we request that larger items, toys, or extensive debris be cleared from the lawn area. If you need regular pet waste removal or debris cleanup, we can add this service to your maintenance plan for an additional fee.

Yes, we provide comprehensive seasonal cleanup services including spring preparation, summer maintenance, fall leaf removal, and winter protection. These services ensure your landscape looks its best year-round and is properly prepared for each season's unique challenges.

We handle a wide range of landscaping projects including landscape design, flower bed installation, tree and shrub planting, sod installation, irrigation systems, xeriscaping, native plant gardens, and seasonal color rotations. Our experienced designers can create custom landscape plans tailored to your property and preferences.

Our hardscaping services include patio installation using pavers, concrete, or natural stone; walkway and pathway construction; retaining walls; outdoor kitchens; fire pits and fireplaces; pergolas and gazebos; water features; and outdoor lighting. We create beautiful, functional outdoor living spaces that enhance your property's value and your enjoyment.

Project timelines vary based on size, complexity, and materials. Small landscaping projects might take 1-3 days, while larger hardscaping projects could take 1-3 weeks or more. Weather conditions can also impact timelines. During our consultation, we'll provide a detailed timeline specific to your project, and we'll keep you updated on progress throughout the installation.

Yes, we stand behind our work with warranties on both materials and workmanship. Plant installations typically come with a 30-90 day warranty (depending on the type of plant and season of installation), while hardscaping projects carry longer warranties. We'll discuss specific warranty terms during the consultation process and include them in your written agreement.

We value your feedback and want to address any concerns promptly. You can contact us by phone at 945-267-7741, email at llcsuperiorlawn@gmail.com, or through our website contact form. A manager will respond to your concern within 24 hours. For urgent matters, please call us directly. We're committed to your complete satisfaction and will work diligently to resolve any issues.

Yes, we offer free consultations for both residential and commercial properties. During the consultation, we'll assess your property, discuss your needs and preferences, and provide recommendations tailored to your space and budget. This allows us to provide an accurate, detailed quote for the services you need.

We proudly serve North DFW communities including Highland Village, The Colony, Plano, Allen, Frisco, Little Elm, Oak Point, Prosper, and surrounding areas. If you're unsure if we service your location, please contact us and we'll be happy to let you know.

For regular maintenance services, we recommend booking 1-2 weeks in advance, especially during peak season (spring and summer). For landscaping and hardscaping projects, we suggest booking 2-4 weeks in advance to secure your preferred start date. For larger projects or during busy seasons, longer lead times may be necessary. Contact us as soon as you're considering a project, and we'll work to accommodate your timeline.